We take great pride in all that we create and want you to be completely satisfied with your purchase. If for any reason you are not, please contact us.
If your item is damaged in shipping:
FedEx Shipping: If there is any damage you must contact us via Etsy Message within 24 hours to let us know that the item arrived damaged. Please refuse the product.
*IF YOU DO NOT REFUSE THE PRODUCT, we lose the ability to file a claim.
Freight Carrier Shipping: If you receive your order and there is visible damage AND it shipped via Freight Truck, refuse the shipment. Do not sign, write on, or initial any shipping paperwork from the Freight Carrier. Please call us right away. Signing for the shipment means it was "received in perfect condition". The best way to handle freight damage is to call us while the shipping company is still there.